When a mid-size NBFC crossed 3,800 active legal cases, its recovery engine started to stall. Hearings were slipping through the cracks, filing windows were missed, and the legal team was drowning in coordination work rather than closing cases.
The challenge
The team was running its entire portfolio across spreadsheets, email threads, and a patchwork of advocate WhatsApp groups. There was no single source of truth for where a case stood, what was due next, or which advocate was responsible. As volume grew, three problems compounded:
- Average case disposal had crept up to 22 months, well above the team's own targets.
- Missed hearings and lapsed filing deadlines were creating avoidable legal exposure.
- Senior staff were spending the majority of their week on status-chasing instead of strategy.
The solution
Litelo consolidated every active proceeding into one workspace, then layered automation on top of it. The roll-out focused on three capabilities:
1. Automated scheduling & escalation
Every hearing, filing, and limitation date is tracked automatically, with escalations routed to the right owner before a deadline is at risk. Nothing depends on someone remembering to check a sheet.
2. A single portfolio view
Leadership got real-time visibility into the entire case book — stage, next action, responsible advocate, and ageing — from day one.
3. Advocate coordination
Local advocates were brought onto the same system, so updates, documents, and instructions flowed through one channel instead of scattered messages.
The results
Within two quarters, the impact was unmistakable — and achieved without adding a single advocate to the team:
- Average disposal time fell from 22 months to 9 months.
- Missed hearings dropped to near-zero.
- The legal team reclaimed time to focus on hearing strategy and high-value cases.
“For the first time, we could see our entire case book in one place. The team stopped chasing updates and started actually closing cases.”
Head of Legal RecoveryLitelo customer
