Case Studies

Results that speak
for themselves.

See how India's leading banks, NBFCs, and financial institutions have transformed their legal recovery operations with Litelo.

More customer stories

Mid-Size NBFC

From 22-month disposals to 9 months — without hiring a single additional advocate

An NBFC with 3,800 active legal cases was losing track of hearings and missing critical filing windows. Litelo's automated scheduling and escalation engine brought average case disposal time down significantly while reducing missed hearings to near-zero.

59%faster average case disposal
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Public Sector Lender

Automated 4,200+ SARFAESI notices per quarter with zero manual drafting

A public sector bank's legal team was spending 60% of their time drafting and dispatching notices. With Litelo's notice automation, they eliminated the manual work entirely — freeing the team to focus on hearing strategy and advocate coordination.

4,200+notices automated per quarter
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Insurance Company

Improved settlement rate by 31% using AI-driven borrower risk profiling

An insurance company's recovery team was treating all cases identically, regardless of borrower behaviour and history. Litelo's borrower intelligence layer identified the highest-propensity-to-settle cases — letting the team prioritise outreach and close deals faster.

31%increase in settlement rate
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Regional Co-operative Bank

Onboarded 18 regional advocates across 4 states in under two weeks

A co-operative bank expanding into new geographies needed to quickly onboard advocates who spoke local languages and understood local courts. Litelo's advocate matching and vernacular support got the team operational — with consistent workflows — in record time.

12 daysto full multi-state rollout
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Housing Finance Company

Cut DPD recovery costs by 22% by prioritising the right cases at the right time

A housing finance company was applying the same recovery approach to all DPD accounts, regardless of bucket, risk, or borrower profile. Litelo's recovery intelligence layer helped the legal team focus effort where it mattered most — and reduced unnecessary litigation spend.

22%reduction in recovery cost
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Microfinance Institution

First time ever — full legal portfolio visibility across 6 field offices in one platform

A microfinance institution with operations across six districts had no centralised view of its legal cases. Each field office maintained its own records, leading to duplication, missed deadlines, and no way to assess portfolio-level risk. Litelo unified everything.

100%portfolio visibility achieved on day one
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